Delivery & Returns
We always make sure that we have all items in stock if they are displayed on our website. When an item is out of stock you will find the caption ‘out of stock’ under the said item picture or the products might temporarily be removed from the site. In the unlikely event that there in an inventory problem and you have purchased an item which is not in stock, there will be a delay in despatching your item. We will notify you in such an event thru e-mail. You will have the right to cancel your order.
We aim to despatch your items within 4-5 days upon receipt of payment (provided items are in stock). We send our items mainly thru 1st Class Recorded Royal Mail. If you need it urgently for next day we can use Special Delivery. Please note that we charge either £5.95 or £ 12 for Special Delivery (please see details below). This includes postage and packing. And we charge £3 .60 for First class Recorded Mail. Please note that if you want your item delivered using Special Delivery you must place your order by 12pm for next day delivery. We will not be held responsible for late deliveries due to postal strike or any other reason associated with the Post Office or Royal Mail.
Please be aware that once a particular mode of delivery is chosen and your order has been placed we cannot change it to a different option due to the system we use. In such an event we will have to refund/void the transaction and you will have to place a new order.
FREE DELIVERY ON ITEMS OVER £85 (ONLY IN THE UK)
IF YOU DO NOT AGREE WITH OUR POSTAGE COST KINDLY DO NOT PLACE AN ORDER. WE WILL NOT ENTERTAIN CUSTOMERS WHO ARE IN THE BAD HABIT OF BUYING AN ITEM AND RETURNING IT SIMPLY BECAUSE THEY HAVE A HISTORY OF JUST CHANGING THEIR MIND.. IN SUCH INSTANCES WE WILL NOT ENTER INTO A BINDING CONTRACT WITH YOU AND WILL REFUND YOUR MONEY AS SOON AS YOU HAVE PLACED AN ORDER.
1. UK Standard Delivery
Sent By Royal Mail 1st Class Recorded Delivery - £ 3.60
Delivery Between 3-5 days
If your order is below £30 use this and if above use Special Delivery since the maximum compensation level for standard delivery is £30.Please note that a signature is required upon delivery of your parcel.
2. SPECIAL DELIVERY-GURANTEED DELIVERY BY 1PM TO MOST AREAS
Next Day Delivery -£ 5.95
With this method of postage £500 compensation is included. Items must be ordered by 12pm Monday-Thursday for guranteed next day delivery (Bank Holidays and other holiday period and weekends are not included)
This method must be used when the total value of the products are above £30.( Items will be dispatched within 1-3 days if in stock). Please note that a signature is required upon delivery of your parcel.
3. SPECIAL DELIVERY - GURANTEED DELIVERY BY 9AM TO MOST AREAS
Next Day Delivery -£13.25
With this method of postage £1000 compensation is included. Use this method only if you really need to have the product delivered by 9am. Otherwise use delivery by 1pm. Items must be ordered by 12pm Monday-Thursday for guranteed next day delivery. (Bank Holidays and other Holiday period and weekend are not included). Please note that a signature is required upon delivery of your parcel.
AIRSURE & INTERNATIONAL SIGNED FOR- £11
Orders from countries listed below will be sent by Airsure. Airsure has priority handling and can be tracked.
Delivery Time- Western Europe-3 days
- Eastern Europe-5days
-Rest of The World-5days
(Please note these delivery timescales are not guranteed)
EUROPE: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.
World Zone one: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.
World Zone two: New Zealand
For countries not listed above , items will be sent by International Signed for. Delivery may be between 7-10 days. If for any reason Airsure cannot be used ,items will be sent by International Signed for. Please note that a signature is required upon delivery of your parcel. As a result of which we do not post to PO BOX addresses. We reserve the right to refuse delivery to countries where the rate of fraud is extremely high.
Lost or Late deliveries
If for any reason you are experiencing any problem with your delivery please contact us and we will do our best to help you We will provide you with a recorded delivery number and you can contact the post office regarding your item. We can only replace or refund an item after 4 weeks when Royal Mail is happy to classify your item as lost. Prisha Jewels will not be held responsible for late or lost items.
We personally check each item before they are despatched to our customers. In the event you receive an item which is defective or you simply change your mind you have 7 days to return an item.Please note the 7 day starts from the day you receive the order and not the next day. In the event of defective item you must notify us within 24 hours of the defect. Once you receive your RMA number you have 7 days within which you must return the item to us. Any delay from the 7 day period will be at our discretion if we will accept the item back.Before returning an item you must e-mail us for a return merchandise authorisation number (RMA). This number must be written clearly on the outside package and not on our boxes. All returned items must be in their original packaging in unused condition with all tags attached. We cannot accept returns for pierced items (earrings etc) or hair products (hair clips) due to hygiene reasons.
In the event that an item received by you was defective you would receive the full price which includes the original postage but the return postage is borne by you. But if you return an item simply because you have changed your mind then you bear the full cost of the original postage, where we have posted the item to you as well as the return postage cost. We strongly recommend you use an appropriate form of postage which will cover you in the event the said item in question either goes missing or is damaged on route to us. Please note that you must send items back in their original packaging. In the event that you fail to do so and the said item is damaged, you will not be issued a refund. If our beespoke boxes are damaged in any way you will be charged for it.
We will not offer any refund for items that are custom made or specially ordered for you under any circumstances.
Once the returned goods are received by us we will refund the said amount to your debit/credit card within 30 days. Please note that the amount will be credited to the original card used. It is up to you to make sure that your card is still valid.
Please make sure that when returning an item the RMA number is written on the outside package and do not write the word jewels or any other indication that jewellery is inside as that would only attract unwanted attention and could result in theft. Please just use 'Prisha' and not 'Prisha Jewels'. Thank You.
Po Box 1042
Phone: 07527227878 ( MON - THRS ...........11am-3pm )
General Enquiries: firstname.lastname@example.org
Returns (RMA Number): email@example.com
We strongly urge you to use the form on the Contact Us page rather than phone for a quick response . E-mails are checked on a regular basis even out of office hours. But if you feel you need to speak to someone regarding your order than by all means do call